The MI Health Link Ombudsman (MHLO) serves as an advocate and problem-solver for beneficiaries enrolled in MI Health Link. All of our services are free and we keep all beneficiary information confidential. We can:
- Answer questions about MI Health Link
- Help solve problems with care, services, and benefits
- Connect beneficiaries to other resources
- Assist with grievances and appeals, and
- File complaints
We also work with health plans, Pre-Paid Inpatient Health Plans (that offer behavioral health services), the Michigan Department of Health and Human Services, and the federal government to spot issues, identify best practices, and offer solutions that will help make the MI Health Link program work better for beneficiaries.
MHLO is a project of the Michigan Elder Justice Initiative and our partners at the Counsel and Advocacy Law Line, two free legal services programs for low income Michiganians. We provide most of our assistance to beneficiaries through both a toll-free hotline and through email responses to questions and problems.
The MHLO is funded by a grant from the Michigan Department of Health and Human Services.